Terms & Conditions

Welcome to www.pmarly.com, this website (the “Website”) is provided by Europarfums FZE as a service to our customers. Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms and Conditions”).

We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged or your bank account debited in case of transfer payment, we will issue a credit to your credit card in the amount of the charge or reverse back the amount on your bank account in case you have paid by bank transfer.

Website Security

 Violations of system or network security may result in civil or criminal liability. Pmarly.com will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from pmarly.com on this Website.

Terms of Use

The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. Pmarly.com reserves the right to terminate your registration and refuse to provide you with access to the Website if pmar;y.com discovers that you are under the age of 18 years.

Registration Process

The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Website,you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. pmarly.com assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your account. Any suspicious activities on your account shall be notified to pmarly.com by contacting us immediately through the address provided below. 

Product’s Pricing

Errors may occur in the process of providing product and pricing information by pmarly.com. pmarly.com cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, pmarly.com shall have the right, at its sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that pmarly.com accepts your order, the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment will be processed prior to pmarly.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account or reverse back to your bank account if payment was done by bank transfer. No cash disbursement shall be made under any condition whatsoever.

All customers will be charged in USD and differences between approximation in any foreign currency and actual billing price on the customer's credit card bill is probably attributable to different credit card companies charging different exchange rates.

Order Acceptance

pmarly.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account or reverse back to your bank account if payment was done via bank transfer . No cash disbursement shall be made under any condition whatsoever.

Once order leaves our logistics centre, you will be notified by e-mail/Phone by the courier company

 

Cancellations by the Customer

If cancellation notice from your side is duly received by pmarly.com and the order has not been processed/approved by pmarly.com, we shall cancel the order and refund the entire amount. pmarly.com will not be able to cancel orders that have already been shipped out by us. pmarly.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by pmarly.com and accept pmarly.com’s decision regarding the cancellation.

Quantity Limits and Dealer Sales

pmarly.com reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. pmarly.com also reserves the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from pmarly.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Stock Status

There is no guarantee of stock availability within our local distributor and we will do our best to provide you the item as soon as possible.

Credit Card Information

.The credit card details provided by you for benefiting from the services on pmarly.com will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. The said information will not be utilized and shared by pmarly.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. pmarly.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Unlawful Transactions

pmarly.com reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. pmarly.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

E- Communications

When you visit the Website or send emails to pmarly.com, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

As a customer, you agree and confirm on the following:

1. In the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by pmarly.com for redelivery shall be claimed from you. All orders are shipped out by courier or supplier deliveries. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.

4. You will provide correct information requested from your side. pmarly.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true, pmarly.com has the right, in its sole discretion to reject the registration and ban you from using the services of pmarly.com.

5. That you are transacting through this Website at your sole risk.

6. That correct and proper address at which delivery of the product ordered by you shall be provided by you. If a recipient's address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery can't be completed, then a surcharge for extra cost will be imposed to the customer.

7. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Display of Products

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Delivery

Our products are shipped from our warehouse within 2 to 4 business days after you have placed an order. A tracking number is sent via email within 72 hours. The delivery times reported are indicative. Not delivering within the given delivery times will not give rise to the payment of damages.

Delivery Costs

Shipping costs are free of charge except if any extra fees apply as mentioned in paragraph “e communication”.

Amendment of the Terms and Conditions.

pmarly.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on pmarly.com. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service of pmarly.com. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this Website.

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of the Terms and Conditions.

Copyright & Trademark

The pmarly.com website is an intellectual work protected by copyright. The site and each of the elements within it (such as brands, logos, photographs, images, illustrations, texts, videos, etc.) are the exclusive property of Parfums de Marly as sole owner of the intellectual property rights and personality rights linked to it. Pmarly.com does not grant any licence or right other than the right to consult the site.

Reproduction of any part of the site is only authorised for exclusively personal and private informative purposes.
Any reproduction or representation, in whole or in part, of the site or any element in the site on any support for any other purpose, notably commercial, is strictly forbidden.

Hypertext links pointing to the pmarly.com website may only be included with Parfums de Marly's prior written consent. Lancôme shall in no way be held liable for the content, advertising, products or services offered on such linked websites.
Please contact us with any such request.
Any unauthorised use constitutes an infringement of copyright and is punishable by law

.Objectionable Material

You understand that by using this Website or any services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, pmarly.com and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.

Termination

These Terms and Conditions is effective unless and until terminated by either you or pmarly.com. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Website. pmarly.com may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website, Such termination will be without any liability to pmarly.com. Upon any termination of these Terms and Conditions by either you or pmarly.com you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. pmarly.com’s right to any feedback shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms and Conditions.

Limitation of Liability

Europarfums FZE or any of its affiliates, employees, directors, shall not be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including without limitation damages for loss of profit, accuracy of results, loss of data, work stoppage, or computer failure. Without prejudice to the generality of the section above, the total liability of pmarly.com to you for all liabilities arising out of these Terms and Conditions is it in tort or contract is limited to the value of the product ordered by you.

pmarly.com makes no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, pmarly.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

Entire Agreement

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. Unless otherwise specified herein, these Terms and Conditions constitutes the entire agreement between you and pmarly.com with respect to the pmarly.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and pmarly.com with respect to the pmarly.com sites/services. pmarly.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and the Information is one of our most important assets. We store and process the Information on computers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles.

pmarly.com Refund Policy:

a. The decision on refund will vary on case to case basis and there will be certain criteria’s for that:

  • Unable to procure products: a reasonable time of 3 weeks from the date of payment has to be given
  • Lost in deliveries.

b. Refund is allowed only once duly approved by Europarfums FZE Team

c. The product refund is applicable in the case product is malfunctioning and not repairable.

d. pmarly.com will affect the refund on receiving the product back.

e. The product will be refunded at current invoicing price.

f. Refund will be made through Paypal

Refund Conditions:

1-     Box and Packing: Please keep your items with their complete full box and inside packing if you intend to refund any items within the conditions above and keep the invoice. No exchange or refund will be considered without it.

 

Distribution Network:

Parfums de Marly items can only be delivered in the following countries:

Qatar, Kuwait, UAE, USA, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmarks, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Canada.

Distribution in European countries can only be done if the website user is located in Europe, which means that the order should have been done from a European Country.

 

Contact Details:

Europarfums FZE, P.O Box 72461 Dubai E-mail: customerservice@pmarly.com